Rushcliffe Voluntary Transport Scheme
About the Scheme
Rushcliffe Voluntary Transport Scheme’s mission is to provide safe and affordable transport to people who experience difficulties accessing transport.
We achieve this by managing a community car scheme. Volunteer drivers use their cars to provide a ‘door to door’ service to passengers who do not have access to personal transport or are unable to access public transport due to lack of service, ill health, frailty or poor mobility.
Here's what some of our passengers say about the Scheme:
"I'm so very grateful for the scheme, it's a wonderful service. All the drivers are very kind and helpful...my driver had become like an old friend by the time we'd arrived at my destination"
"I don't know how I would get to my swimming every week without the scheme....and to take my guide dog"
"The scheme is wonderful...gives my daughter who has ME (Myalgic Encephalomyelitis) her independence...it's fantastic"
"It is so helpful to me...driver's help you relax and laugh...helps when you are stressed"
Who can use the Transport Scheme?
To use the scheme a person must be a resident of Rushcliffe who is unable to make their journey by public transport or other means. Reasons for eligibility might include geographical remoteness, a lack of public transport, disability or ill health. Passengers using the scheme do need to be able to get in and out of an ordinary car unaided or be accompanied by someone who can assist them.
How does it work?
Once registered on the Scheme, passengers can request up to 3 journeys a week. To book transport, passengers can telephone the office on weekday mornings (Monday to Friday 9.00am to 12.30pm). We need at least 2 working days notice to book transport so that we have time to allocate a volunteer driver. If a passenger needs to cancel their journey, it is important that they tell us as soon as possible, or in some cases, passengers may still be charged. Cancellations can be made at any time by telephoning the office; an answerphone is available 24 hours on which you can leave messages.
How much does it cost?
Passengers pay 45p per mile for all mileage incurred by the driver plus a £1 fee for each journey booked. The £1 fee is charged to help cover the costs of arranging the journey and is the same whether it's a single or return trip. If a journey is shared with another registered passenger then the costs of the journey can also be shared. There is a minimum charge of £2.80 per journey, for journeys of 4 miles or less. (This sum includes the £1 booking fee)
We always endeavour to allocate you a driver who lives close to your home to keep your costs to a minimum. If the driver has to come from further afield we will inform you.
Who are the drivers?
All the drivers are volunteers who use their own cars to take passengers on journeys. We have over 50 drivers who are reliable, trustworthy and dedicated. The drivers live in villages and towns throughout Rushcliffe. Many are retired and several fit their volunteer driving in around work and other commitments. Drivers choose how often they want to drive and are reimbursed for all mileage incurred. All our volunteer drivers are interviewed before they start, have references checked and a security check through the Disclosure and Barring Service (DBS) check. (DBS checks have replaced CRB checks) They receive support from the Transport Organisers. Here's what a few of our drivers have had to say about the volunteering for the scheme:
"Meeting and helping these older people is a pleasure and it helps give more purpose and shape to one's own retirement"
"It's great to be doing something so worthwhile which is greatly appreciated"
Every year, we ask passengers for feedback about the scheme. This is then assimilated into a report which is available on our website. You can read a summary of last year's report here
and download the report itself here.