Voluntary Transport in Rushcliffe and Gedling

transport scheme
About the Schemes CTA quality mark 1

Our Voluntary Transport schemes provide safe and affordable transport to people who experience difficulties accessing transport.

Volunteer drivers use their cars to provide a ‘door to door’ service to passengers who do not have access to personal transport or are unable to access public transport due to lack of service, ill health, frailty or poor mobility. 

Here's what some of our passengers say:

"Makes me feel safe knowing it's a reliable driver"

"Excellent service, office staff and drivers very helpful and caring"

"Unbelievably helpful, you couldn't have a better service"
 Mr S

"Without this service I would be housebound, it is really comforting to know that you are there" Mrs H

Who can use the Transport Scheme? 

To use the scheme a person must be a resident of Rushcliffe or Gedling who is unable to make their journey by public transport or other means. Reasons for eligibility might include geographical remoteness, a lack of public transport, disability or ill health. Passengers using the scheme do need to be able to get in and out of an ordinary car unaided or be accompanied by someone who can assist them. 
How does it work?
To use the scheme, passengers must complete a registration form which can be requested by calling 0115 969 9060 and press 1 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
It costs £30.00 to register for the year or £40.00 for couples. 
Once registered on the Scheme, passengers can request up to 3 journeys a week. To book transport, passengers can telephone the office on weekday mornings (Monday to Friday 9.00am to 12.30pm). We need at least 2 working days notice to book transport so that we have time to allocate a volunteer driver. If a passenger needs to cancel their journey, it is important that they tell us as soon as possible, or in some cases, passengers may still be charged. Cancellations can be made at any time by telephoning the office; an answerphone is available 24 hours on which you can leave messages.
Calculating the cost of the journey?
  • £1 booking fee per journey
  • 45p per mile for all mileage incurred by the driver

We endeavour to use the nearest driver to your home address. However, please be aware that costs may vary according to where the driver is setting off from as they may be completing other journeys on behalf of the scheme. If the driver has to come from further afield we will inform you.

Passengers may share journeys where this is possible or practical. Passengers who share a car will each be charged the relevant proportion of the total mileage cost.

Payment is made in cash to the volunteer driver who will issue you with a receipt.

Escorts travel free of charge.

Who are the drivers?

All the drivers are volunteers who use their own cars to take passengers on journeys. We have over 80 drivers who are reliable, trustworthy and dedicated.  Many are retired and several fit their volunteer driving in around work and other commitments. Drivers choose how often they want to drive and are reimbursed for all mileage incurred. All our volunteer drivers are interviewed before they start, have references checked and a security check through the Disclosure and Barring Service (DBS) check. They receive support from the Transport Organisers. Here's what a few of our drivers have had to say about the volunteering for the scheme:

"It is a pleasure meeting new people and giving them a helping hand"

"The passengers are so appreciative"

We always welcome new drivers to join our friendly team. If you have a couple of hours to spare a week, enjoy driving and have a telephone then please get in touch by calling 0115 969 9060 and press 1 or email This email address is being protected from spambots. You need JavaScript enabled to view it. . 

Passenger Feedback

Every year, we ask passengers for feedback about the scheme.  You can read a summary of last year's report here and download the report itself here.

You can download further information about our voluntary transport schemespdfhere


Old extolled

Six new drivers are revving up, eager to take new passengers out and about in Rushcliffe. 

Rushcliffe Voluntary Transport Scheme has been providing community transport for over 30 years using voluntary drivers who love helping people get out and about. 

Carolyn Perry, chief executive of Rushcliffe CVS, explains: “We’re looking for new customers who are keen or need to go out. All our passengers benefit from socialising which helps prevent loneliness, fosters independence and enables them maintain their dignity and respect. The service also helps ease the pressure on health and social care.”

Passengers are elderly, or people with disabilities, and the service helps them get out for health appointments, shopping or social activities. The Voluntary Transport Scheme covers two areas – the Boroughs of Rushcliffe and Gedling - and provides safe, affordable and reliable journeys to people who find it difficult to use public transport or taxis, who don’t drive and don’t have access to a car. 

With an ageing population, older people can find themselves unable to drive, fearful or incapable of using public transport or taxis and their family may well work and be unable to provide transport. Rushcliffe Voluntary Transport fills this much-needed gap improving the passengers’ quality of life.

Around 80 volunteers take over 320 passengers out, driving over 120,000 miles each year.  Passengers who join the scheme pay an annual registration fee, and then a booking fee and a low mileage rate for their journeys (45p per mile). Passengers book their destinations by phone and are taken by DRB-checked volunteer drivers. The service runs weekdays during office hours.  RVTS was awarded the Community Transport Quality Mark in 2015. The award is a sign of a top quality service, one that operates within the law and which follows best practice.

Customers are full of praise for the service – typical comments from a recent survey revealed:

Your volunteers are wonderful and so helpful – carrying shopping and helping me get up steps. They also chat which is nice when you live on your own.”


“The driver who takes me to visit my husband is very kind and trustworthy. I have nothing but praise for the service and for the drivers.”


On the back of the need for voluntary transport, Rushcliffe CVS is also developing a new service - ‘Friends of Community Transport – to help recruit new volunteers, develop new income-generating initiatives and to help with marketing the service.


Raising funds for Voluntary Transport

Do you shop online? Do it through and raise a free donation for Rushcliffe & Gedling Voluntary Transport every time you shop!

Top Notch!

Never a charity to bottle-it, Rushcliffe CVS is always on the lookout for ways of raising much-needed funds. We are looking for people to collect plastic bottle tops and used stamps which we will then turn into cash to support our transport schemes.

Plastic tops and caps from milk bottles and drinks bottles and any unused stamps are most welcome. People are being asked to collect a reasonable amount and then drop them off at Rushcliffe CVS offices, 3a Bridgford House, Pavilion Road, West Bridgford, Nottingham, NG2 5GJ.

The money will be helped to recruit and train new volunteer drivers so that our services can be expanded.  ‚Äč

Read more: Raising funds for Voluntary Transport

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