Our Voluntary Transport schemes provide safe and affordable transport to people who experience difficulties accessing transport.
Volunteer drivers use their cars to provide a ‘door to door’ service to passengers who do not have access to personal transport or are unable to access public transport due to lack of service, ill health, frailty or poor mobility.
Here's what some of our passengers say:
"Makes me feel safe knowing it's a reliable driver"
"Excellent service, office staff and drivers very helpful and caring"
"Unbelievably helpful, you couldn't have a better service" Mr S
"Without this service I would be housebound, it is really comforting to know that you are there" Mrs H
Who can use the Transport Scheme?
We endeavour to use the nearest driver to your home address. However, please be aware that costs may vary according to where the driver is setting off from as they may be completing other journeys on behalf of the scheme. If the driver has to come from further afield we will inform you.
Passengers may share journeys where this is possible or practical. Passengers who share a car will each be charged the relevant proportion of the total mileage cost.
Payment is made in cash to the volunteer driver who will issue you with a receipt.
Escorts travel free of charge.
Who are the drivers?
All the drivers are volunteers who use their own cars to take passengers on journeys. We have over 80 drivers who are reliable, trustworthy and dedicated. Many are retired and several fit their volunteer driving in around work and other commitments. Drivers choose how often they want to drive and are reimbursed for all mileage incurred. All our volunteer drivers are interviewed before they start, have references checked and a security check through the Disclosure and Barring Service (DBS) check. They receive support from the Transport Organisers. Here's what a few of our drivers have had to say about the volunteering for the scheme:
"It is a pleasure meeting new people and giving them a helping hand"
"The passengers are so appreciative"
Every year, we ask passengers for feedback about the scheme. This is then assimilated into a report which is available on our website. You can read a summary of last year's report here and download the report itself here.