Community Outreach Advisor

Need a bit of help and not sure where to start?

“The information you gave me was most illuminating - thank you”  – Mrs C

"You are a fountain of knowledge"

“The Community Outreach Service is particularly valued in promoting independence and allowing individuals to choose the most suitable support to meet their needs while offering a holistic assessment to the service user” Social Worker

This is a free and confidential service for older people living in Rushcliffe to help them remain safe, happy and healthy in their own homes. 

The Community Outreach Advisor (COA) is able to visit you at home and talk with you about what help and support you feel you need. Alternatively, the Advisor can phone you or send out information by post. We began offering this service in 2007 (funded through Nottinghamshire County Council) and have developed a good understanding of some of the issues facing older people, and a sound  knowledge of services and groups that exist to support them.

Whether it is information or advice on getting help with transport, your pension and benefits, housing, adaptations to your home or what local groups and clubs exist, or any other query the Community Outreach Advisor will try to put you in touch with the right help and support.

How does it work?

  • People aged 50 and over can either refer themselves to the service or can be referred by a friend, relative, carer or other health-care professional.
  • The Community Outreach Advisor will then contact the person  and arrange a suitable time to visit them at home. It may be that a home visit isn't needed and a phone call or information sent by post will suffice.
  • The Advisor can discuss the person's situation and what help, support or information they feel they need.
  • The Advisor can then refer people on directly to other agencies or can provide relevant information if appropriate.
  • A couple of weeks later the Advisor will contact the person again either by telephone or an arranged home visit to check if they have received the help or support requested and to assess whether there are any other additional needs.

How do I find out more?

For more information or to arrange a home visit please contact Seema Fakey on 0115 969 9060 ext 131 or email This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.